For a free quotation call us on: 0800 014 9344
Stairlifts installed within a 30mile radius - Find Your Local Store
For a free quotation call us on: 0800 019 1880
Ableworld, Giving you your Independence - Find Your Local Store

Call us on: 01270 613599

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Terms and Conditions



1.1 All estimates are made and all orders are accepted by the Company subject to the following conditions.

1.2 Estimates shall be available for acceptance for a maximum period of 30 days from the date of estimate and may be withdrawn by the Company within such a period at any time by written or oral notice.

Delivery & Installation

2.1 We will always attempt to install the stairlift as arranged with you. When we make arrangements for installation we are as careful as possible to inform you of accurate dates but we are not in a position to guarantee these dates. Failure by us to install at a pre-arranged date will not give you the right to cancel the order or to claim damages from us.

2.2 Alterations to the order by the Customer may result in delay in delivery.

2.3 The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so and may charge the Customer with reasonable charges for storage.

2.4 The Customer must ensure the provision to the Company of adequate access to the point at which delivery is to take place and all other facilities and services necessary to enable the Company to deliver in accordance with the Customer’s requirements.

2.5 The Customer will be required to sign an acceptance checklist on delivery of the goods.

Return of Goods for on premises sales 

3. The Customer shall not be entitled to return the goods supplied for any reason other than under the warranty conditions or in accordance with the Customer’s statutory rights. For off premises sales please see instructions for cancellations which you have been given a copy of.

Stairlift Ownership

4. Ownership of the goods supplied shall only pass to the Customer when the Customer has paid to the Company all sums due and payable under the order. We reserve the right to remove the stairlift and recover all of the product until all monies have been paid.

Prices and VAT

5.1 If any alteration to the design or specification of the goods ordered is requested by the Customer and agreed by the Company an appropriate alteration in the price for the goods may be made by the Company.

5.2 Certain goods supplied for individual disabled persons at present are not subject to VAT but VAT may be charged in the event of a change in the law. The Company will require a signed declaration of entitlement.         


6. Because we will start incurring costs when we begin to prepare the stairlift for installation you must pay a deposit when you place an order. Should you decide to cancel the order then we will be entitled to keep some or all of the deposit to pay for any costs we have incurred.


7. Any deposit paid in relation to an order is an administration fee and is not refundable on cancellation of the order. The balance is payable on installation of the stairlift.

Dimensions and Technical Data

8.1 The Company reserves the right to alter or change the specification of the goods supplied within reasonable limits without notice to the Customer.

8.2 All figures, speeds, measurements, capacities and other technical information and data contained in the Company’s advertising, sales and technical literature are based on trials under test conditions and are provided for general guidance only.

8.3 The Company may warrant the exact specification of goods supplied if so requested by the Customer, but to be valid such warranty must be agreed by the Company in advance of the order and recorded on the acknowledgement of order form.

Warranty - New Products

9.1 This warranty does not affect the statutory rights of the Customer but if the Customer wishes to have the benefit of the Company’s warranty conditions the Customer must comply with the provisions set out below.

9.2 In the event of a defect in the goods supplied becoming apparent within the warranty period as stated on your customer order form the Company either itself or by an authorised dealer/repair agent will affect any necessary repair or replacement of parts free of charge on condition that the Customer complies with the following provisions of this warranty. In all cases, batteries are warranted for six months from date of delivery of the product.

9.3 Any part repaired or replaced during the warranty period is warranted for the duration of that period.

9.4 The arrangements for repairs and service and the designated repairer will be notified to the Customer by the Company and will be confirmed at any time on request.


9.6 If the Customer is operating the goods away from the locality of the designated repairer the Customer must contact the Company to obtain the name and address of another repairer authorised by the Company.

9.7 Items of a consumable nature will not normally be covered during the warranty period unless such items have suffered undue wear as a direct result of an original manufacturing defect. These items include amongst others lubricant, motor brushes, upholstery, tyres, inner tubes, brakes and similar parts. Batteries will be covered by the warranty only where they have been charged and maintained fully in accordance with the manufacturer’s recommendations.

9.8 Under normal circumstances, no responsibility will be accepted where the goods have required repair or replacement as a direct result of:-

a)            The goods or part not having been maintained in accordance with the manufacturer’s recommendations, and not using only the specified original equipment parts.

b)            The goods or part having been damaged by neglect, accident or improper use.

c)            The goods or part having been altered from the manufacturer’s specifications, or repairs having been attempted prior to the designated repairer being notified.

d)            Fair wear and tear.

9.9 Please note all products to be repaired under warranty need to be brought back to your nearest store for Ableworld to action the warranty. This does not include stairlifts, powerchairs, large scooters and other items that will not fit into a car, as long as you are within 30 miles of store.

Code of Conduct

10. On top of our own strict code on conduct (which can be found on our website) we are also members of CEDAB and follow their code of conduct which is available by going to

Stairlift Guarantee

11. The stairlift that you have ordered comes complete with a guarantee which starts from the date the stairlift is installed by us. This guarantee covers the cost of replacement parts and labour for any fault caused by manufacture or installation. The stairlift may be repaired or replaced at our discretion. The guarantee does not include abuse or misuse or error on your part, or your failure to properly follow the instructions in the Owner’s Manual.

Force Majeure

12. Neither party shall be under any liability for any delay, loss or damage caused wholly or part by act of God, governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its employees or not by reason of any other act, matter or thing beyond its reasonable control, including failure by the other party to carry out the provisions of these conditions.